Frequently Asked Questions

1. What is your refund policy?

All of our hairbows are custom made to your choice of color, size and hardware. Therefore, we do not allow for refunds or exchanges once an order has been placed.

2. What if I see a bow on your website that I like, but I don't see the color that I need?

Please let us know if you see a style bow you like but want it in another color. We will do everything possible to get the color you need.

3. How long does it take for my order to ship?

Most orders ship within 7-10 business days. From your ship date Priority Mail takes 1-3 days for delivery.

4. What are your shipping rates?

We offer local pick-up for our customes in the Tulsa and surrounding area, and we offer Priority Mail for $5.60(1-3 days). If you need your item expedited please contact us for shipping charges.

5. Does purchasing Priority or Expedited shipping speed up my order processing time?

Your choice of shipping only changes the length of time it takes to receive your order after it is processed. Most orders are processed and ready to ship within 5-7 business days.

6. I need my order for a special event, will you expedite my order?

We try to accommodate our customers as much as possible and will do all we can to ensure that you receive your order in time. Please let us know how soon you need your order and we will try to accommodate it. During busy seasons, there may be additional fees to expedite your order.

7. My baby has really thin hair, what type of hardware should I choose?

We would suggest that you choose a fully lined alligator clip. Because the clip is lined, it prevents it from slipping off the hair. We also recommend the nylon headbands. Children with really thick or coarse hair should use a partially lined alligator clip because it makes it easy to slide the clip through the hair.